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Frequently Asked Questions
Have questions? We've got answers.
Topics
About Platejoy
Account Management
Personalizing Your Plan
Menus & Calendar
Recipes & Nutrition Tracking
Grocery Lists, Pantry, & Delivery
About Platejoy
What plans do you offer?
How much does it cost?
Does PlateJoy have an app?
Do you offer a free trial?
Do you offer ingredient delivery?
What is the PlateJoy Path?
What is the PlateJoy beta experience?
What are the PlateJoy goals and why should I set one?
How do I follow the PlateJoy Path?
Account Management
How do I update my preferences?
How do I change my email address?
How can I cancel my plan?
I signed up for PlateJoy on the App Store (iOS) or Google Play Store (Android). How do I cancel my subscription?
How can I unsubscribe from email notifications?
Can I pause my account?
Will my account be auto-renewed?
What is your refund policy?
How can I reactivate my account?
I can't remember my password. What do I do?
How can I check on the status of my account?
How do I apply a gift code?
Personalizing Your Plan
Can I choose my own meals?
How do I remove a meal from my menu that I don't like/want?
How do I search for recipes to add to my menu?
Can I find meals that use a certain ingredient?
Why can't I view some of my favorite recipes?
How can I add more vegetarian dishes to my menu?
How often are new meals added?
Why am I not seeing more options to choose from?
How does PlateJoy save me money on groceries?
Can I choose meals based on how much time I have to cook?
Can I add my own recipes?
Can I personalize my macros?
I updated my preferences but my menus didn't change. Why?
I need a plan that I don't see here. What should I do?
Can I combine multiple preferences (e.g. Low Carb and Vegetarian)?
Why are some preferences unable to be selected?
I only eat meat or seafood occasionally. How can I indicate this?
How can I get more kid-friendly options?
How can I exclude ingredients I don't like?
How can I get make-ahead or batch cooking options?
How can I include leftovers in my plan?
The time I have to cook varies from day to day. What should I do?
How do I choose my portion size?
How do I set a calorie goal?
Can I track my total calories for the day?
Menus & Calendar
How do I add a meal to my menu?
Can I create multiple weeks of menus?
How do I change the start date of my menu?
How many meals will be in my menu?
When and where do I get new menus?
What happens when I click “swap” on my menu?
Can I find meals that use a certain ingredient?
How do I print my recipes or shopping list?
Can I view past menus?
How can I move a meal from my current menu to my next menu?
Why can't I add some meals from past menus to my current menu?
How do I view my calendar
How do I change my menu view default?
Why are the calories on my daily menu different from my personal calorie goal?
How do I reschedule a meal to have on a different day?
Can I delete a menu?
Recipes & Nutrition Tracking
Where can I see nutritional information for my meals?
How do I know how much of each recipe to eat?
Can I sync with MyFitnessPal?
How do I track what I eat on Fitbit
Can I mark a meal as a favorite?
How can I view my favorites?
Where can I submit recipe feedback?
Can I adjust the number of servings each meal makes?
How do I share a recipe?
What are batch meals?
Do you have metric units?
What does the recipe time mean?
How do I view nutrition information?
What does the Balanced Plate badge mean?
Grocery Lists, Pantry & Delivery
Can I add my own ingredients to the pantry?
Can I send my shopping list or menu to someone else?
Can I send my shopping list to other delivery services?
What ingredients go with what recipes on the shopping list?
How do I add other items to my shopping list?
Do you offer ingredient delivery?
Do you deliver to my area?
How much does delivery cost?
My list isn't sending over to Instacart / Amazon Fresh. Why not?
Why don't I see the Instacart button on my shopping list?
Still have questions?
Send us an email and we’ll get back to you.
support@platejoy.com